you’ve got questions…

WE’VE GOT ANSWERS!

GENERAL

  • Check-in is from 3 PM. Check-out is by 11 AM.

  • Early check-in and late check-out may be available for an additional fee. Please contact the front desk to make arrangements.

  • Front desk is open 24/7. Please keep in mind the noise ordinance is 10 pm in North Adams. Quiet hours begin at 10 PM.

  • All interior spaces and rooms at Hotel Downstreet are designated as non-smoking for the comfort and convenience of all of our guests. Designated smoking areas are available outside. Smoking fee of $350 will apply if guest smokes in a guest room or public space.

  • Yes, complimentary Wi-Fi is available throughout the property.

  • Yes, we’re happy to hold your bags at the front desk.

  • Yes, the hotel can receive and hold packages for guests before arrival. If you are planning to ship packages to the hotel, please include the name on your reservation and your arrival date on the shipping label so our team can properly store them until you check in. Packages will be safely held at the front desk or receiving area for guest pickup upon arrival.

  • Yes, we allow photoshoots and would be excited to collaborate on behalf of the hotel. Please give us advance notice by contacting press@mainstreethotels.com to coordinate.

  • Yes. As part of the Choice Hotels Ascend Hotel Collection, guests can earn and redeem points through the Choice Privileges rewards program.

  • You can reach us at (413) 663-6500 or email hello@hoteldownstreet.com. We’re here to help.

ROOMS/RESERVATIONS

  • No, there are no additional fees or taxes beyond what is shown at the time of booking. The rate displayed when you reserve your stay reflects the full cost, so there will be no unexpected charges added later.

  • Hotel Downstreet offers a variety of comfortable guest rooms, including King Rooms and Two Queen Rooms, with accessible options available. Visit our Rooms page for full details and layouts.

  • Yes, we do have private restrooms in all of our rooms.

  • You bet! We offer complimentary cribs.

  • No, we do not have any sleeping mats at this time.

  • Yes, accessible bathrooms are available in our ADA-compliant accessible guest rooms. Please visit our Rooms page or contact the hotel for specific accessibility details.

  • Yes, accessible accommodations and features are available. Please contact us to ensure we can meet your needs.

  • Yes. All guest rooms at Hotel Downstreet include a refrigerator, which can be used for breast milk storage during your stay. If you have any specific needs, please contact the hotel in advance and we’ll be happy to assist.

  • Cancellation:

    • June 1st - October 31st: 72 hours in advance

    • November 1st-May 31st: 24 hours in advance

    No charge if cancelled within those hours.

    Advance Purchase bookings are prepaid, non-refundable. Deposit not required if booking directly through the hotel.

  • King rooms 2 guests; Two Queen rooms, 4 guests maximum; Connecting rooms available.

  • Yes, one night stay.

  • Yes.

  • 21

  • Yes, please contact the front desk to request connecting rooms.

GROUPS & EVENTS

  • Yes, we offer flexible spaces ideal for meetings, retreats, and small celebrations.

  • Contact Sales at sales@hoteldownstreet.com or fill out our proposal form on our website.

  • Yes, special rates are available for group bookings. Reach out to our Sales team for details.

  • Yes, we allow outside catering from our list of preferred vendors. We also have our on-site restaurant, Door Prize, which can accommodate catering needs if preferred.

AMENITIES

  • Yes, our fitness center is open 24 hours a day.

  • No business center available. We will happily assist you with printing.

  • Yes, we have an indoor pool and hot tub. The Hours are 6 AM - 10 PM.

  • We do not offer a spa, but there are excellent wellness services in the area—ask our front desk for recommendations.

  • There is on-site laundry in our dedicated laundry room.

TRANSPORTATION

  • Hotel Downstreet is located at 40 Main Street in downtown North Adams, about a 5-minute walk from MASS MoCA. The hotel is easy to find once you arrive in town, right along Main Street in the center of North Adams.

  • Hotel Downstreet (40 Main Street, North Adams) is located on Main Street between Marshall Street and Holden Street in downtown North Adams. Our parking lot is accessible on American Legion Drive.

  • The hotel is easily accessible by car, and taxis are available locally. Reach out if you’d like help planning your route.

  • Complimentary on-site parking is available to our valued guests. We want to ensure your visit is as convenient and enjoyable as possible!

  • No, there is no valet service at the hotel.

FOOD & BEVERAGE

  • Yes! Enjoy a light continental breakfast with grab-and-go pastries, fresh fruit, oatmeal, and cheese, served daily in the lobby from 6–10 AM.

  • Yes. Hotel Downstreet has an on-site restaurant called Door Prize. The restaurant is located inside the hotel at 40 Main Street in North Adams and serves European-inspired comfort food.

  • Door Prize is independently operated and not managed by the hotel. For current hours, menus, and reservations, please visit the restaurant’s website.

  • We do not offer in-room dining at this time, but takeout is available through the restaurant.

ACTIVITIES/ATTRACTIONS

  • The Berkshires are a playground for outdoor lovers—enjoy nearby hiking trails, scenic golf courses, and more.

  • We’re walking distance from MASS MoCA and close to other top Berkshire destinations, including The Clark Art Institute, Williamstown Theatre Festival, and a variety of galleries, museums, and cultural sites. Visit our experiences page for more experiences.

  • Absolutely—ask us about arranging museum visits and local excursions.

PETS

  • Four-legged friends are always welcome. For every pet that stays here at Hotel Downstreet, we apply a $40 daily fee.

  • Yes.

  • Not far, our hotel is easily accessible to the dog relief yard.

  • No.

CONCIERGE

  • Contact the front desk at 413-663-6500 or hello@hoteldownstreet.com

  • Hotel Downstreet is ideally located for exploring North Adams and the surrounding Berkshires. Guests can easily visit MASS MoCA, the Clark Museum, and nearby hiking trails. For dining, local favorites include Public, Lickety Split, Casita, Plates, Mezze and Tunnel City Coffee, offering a mix of casual, international, and coffeehouse options—all within easy reach from the Hotel.

PEOPLE ALSO ASK

  • Hotel Downstreet celebrates the spirit of North Adams, a former industrial hub that has grown into a vibrant arts and mountain town. Located in the heart of downtown on Main Street, our name reflects the local movement and energy of the community we’re proud to be part of. Our approach to hospitality is simple and approachable. We focus on friendly service, comfortable rooms, and a welcoming place to recharge after exploring MASS MoCA, hiking the surrounding mountains, or enjoying the arts and culture of the Berkshires. It’s a relaxed stay with thoughtful comforts, right in the center of it all.

  • Yes. Couples enjoy Hotel Downstreet for its comfortable rooms, relaxed atmosphere, and convenient downtown location. With easy access to MASS MoCA, local restaurants, galleries, and outdoor activities in the Berkshires, the hotel makes a great base for a weekend getaway or exploring North Adams together.

LOCAL ATTRACTIONS/EVENTS

  • Explore the trails at Mount Greylock State Reservation, Massachusetts’ highest peak, perfect for hiking, biking, and scenic viewpoints. Enjoy kayaking and fishing at the Hoosic River, or take a leisurely stroll along the Ashuwillticook Rail Trail, which is ideal for walking, biking, and birdwatching. In the winter, try cross-country skiing and snowshoeing in nearby parks.

  • Visit the North Adams Public Library for community events, explore the historic downtown murals, or enjoy the seasonal farmers markets. Walking the Ashuwillticook Rail Trail or exploring Mount Greylock State Reservation are both free ways to experience the area’s natural beauty.

  • Door Prize (right on site), Public, Casita, Hexagon Bagels, Eagle Street Cafe, and Grazie are highly recommended.

  • North Adams is home to several top museums in Massachusetts. The world-renowned Massachusetts Museum of Contemporary Art (MASS MoCA) features large-scale installations, contemporary art, and exhibitions year-round. Explore local history at the Berkshire Museum of Natural History or visit the Colonial Theatre for historic architecture and cultural exhibits.

  • Head to MASS MoCA for family-friendly art programs, explore the high-elevation trails at Mount Greylock, or visit Eastworks for creative workshops and local artisan markets. Seasonal activities like apple picking, ice skating, and local festivals are also popular with kids and adults alike.

  • Explore Downtown North Adams for local art galleries, handmade goods, and specialty stores.

  • Popular events include the MASS MoCA Summer Concert Series, North Adams Fall Foliage Festival, and the Holiday Stroll and Tree Lighting. In spring and summer, enjoy farmers markets, outdoor art exhibitions, and community theater performances, making North Adams a lively destination in every season.